Cindy Pierard

Associate Professor

Director of Access Services and Undergraduate Engagement

Access Services

Contact Information

  • Zimmerman Library 220
  • (505) 277-0280


Curriculum Vitae

Cindy joined the Libraries in July 2014 as Director of Access Services & Undergraduate Engagement. She holds a Bachelor’s degree in International Studies from Earlham College, and a Master’s degree in Library and Information Science from Indiana University with additional graduate work at the IU School of Journalism. Before coming to UNM, Cindy served as Head of Reference & Research Services at New Mexico State University and in a variety of public services positions at the University of Kansas Libraries.

Cindy leads Access Services, which includes the areas of circulation, reserves, collection maintenance, interlibrary loan/document delivery, and information services. She supervises and supports the development of Access Services staff (32 staff, 100+ students), who manage and provide services at UNM’s four main campus libraries and via the Libraries’ virtual service desk. This team also works with other Libraries staff and UNM partners to develop and strengthen services for undergraduate students.   

Cindy has been active with the Association of College & Research Libraries (ACRL), the Library Administration and Management Association (LLAMA), and the Reference & User Services Association (RUSA). She currently works with the LLAMA SASS/RUSA STARS Consortial Borrowing Joint Committee. Within the University Libraries, Cindy serves on the Public Services leadership group, the Collection Advisory Committee, the Assessment Working Group, the Steering Committee for Collections Space, and the Reference Services & Buildings Team.


Pierard, C., Shoup, J. Clement, S., Emmons, M., Neely, T. & Wilkinson, F. Building back better libraries: Improving planning amidst disasters. (Under review).

Pierard, C., Smith, J. & Wells, C. (2015). Let the sunshine in: Promoting community engagement with Sunshine Week. In S. Bonnand & M.A. Hansen (Eds.), Innovative solutions for building community in academic libraries. (pp. 157-178). Hershey, PA: IGI Global             

Pierard, C., & Lee, N. (2011). Studying space: Improving space planning with user studies. Journal of Access Services. 8, 190-207.

Pierard, C., & Graves, K.A.. (2007). Research on student retention and implications for library involvement. In L. Hardesty (Ed.), The role of the library in the first college year (pp. 155-168). Columbia, SC: University of South Carolina, National Resource Center for the First Year Experience and Students in Transition.

Eodice, M., & Pierard, C. (2002). Surfing for scholarship: Promoting more effective student web research. The National Teaching & Learning Forum, 11, 1-6.

Christenberry, H. F., Emde, J., Hewitt, S., Pierard, C., & Schaffner, B. (2002). How to become a serial killer: One approach to the acquisition and retention of periodicals. College & Research Libraries News 63, 103-5.

Pierard, C. K., & Graves, K.A.. (2002). ‘The Greatest problem with which the library is confronted’: A survey of academic library outreach to the freshman course. In M. C. Kelly & A. Kross (Eds.), Making the grade: Academic libraries and student success (pp. 71-89). Chicago, IL: Association of College & Research Libraries.

Pierard, C., & Rosenbloom, M. M. (2000). Case study—teaching research: A workshop for librarians and faculty. In D. Raspa & D. Ward (Eds.), The collaborative imperative: Librarians and faculty working together in the information universe (p. 110). Chicago, IL: Association of College & Research Libraries.

Pierard, C. K. (1995). Bernstorff, Johann Heinrich Count v., German ambassador to the United States during World War I. In A.C. Venzon (Ed.), The United States in the First World War, an encyclopedia. New York: Garland Press.


“Planning and Managing Spaces to Display Student Work.” Access Services Conference, Atlanta, Georgia, November 11-13, 2015. With Jason Shoup.

“Services Where the Students Are: Integrating Library Resources into the Canvas Learning Management System.” New Mexico Library Association Conference, Albuquerque, New Mexico, April 17-19, 2013. With Mardi Mahaffy, Wendy Simpson, and Theresa Westbrock.

“Assessing and Improving Student Spaces on a Shoestring Budget.” New Mexico Higher Education Assessment and Retention (NMHEAR) Conference, Albuquerque, New Mexico, February 25-26, 2010. With Norice Lee.

“Looking through the Keyhole: Learning How Students Use Library Space.” Access Services Conference, Atlanta, Georgia, November 11-13, 2009. With Dave Baldwin and Norice Lee.

“Copyright and Fair Use: Increase Your Confidence, Reduce Your Fear.” (Pre-Conference workshop and conference session). New Mexico Library Association Conference, Albuquerque, New Mexico, April 22-24, 2009. With Norice Lee.

“Fast, Cheap & Useful: New Technologies for Reference and Beyond.” Mountain Plains Library Association/New Mexico Library Association Conference, Albuquerque, New Mexico, March 14-16, 2007. With Donna Cromer, Twila Firmature, and Melissa Van Dusen.

“Where Did the Reference Desk Go? Creating an Information Service Desk in Response to Public Service Needs.” New Mexico Library Association Conference, Albuquerque, New Mexico, April 19-22, 2005. With Norice Lee.